Frequently Asked Questions
Everything you need to know about your next fashion find.
What is the typical shipping time for an order?
We process all orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
At The Story of Janta, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking link. You can also track your status directly through your account dashboard.